Frequently Asked Questions
Everything you need to know about our premium baby formula and delivery services.
What makes Kendamil different from other baby formulas?
Kendamil is the only British-made baby formula, using whole milk nutrients sourced from local family farms. We never use palm oil, fish oil, or soy, ensuring a more natural and sustainable product for your baby.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your formula delivered more quickly.
Do you offer a subscription service?
Yes, you can sign up for a Kendamil subscription to save 10% on every order and ensure you never run out of formula. You can pause, skip, or cancel your subscription at any time through your account settings.
What is your return policy?
Due to the nature of food products and for the safety of all infants, we cannot accept returns on formula once it has left our warehouse. If your order arrives damaged, please contact our support team within 7 days for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure and seamless checkout.
How should I store my Kendamil formula?
Store unopened cans in a cool, dry place. Once opened, keep the tin tightly sealed and use the contents within four weeks. Do not store formula in the refrigerator or in areas of high humidity.